Refocus is a global EdTech company

We’ve already changed the lives of more than 5 000 students in 7 countries. We ain’t gonna stop. Our goal is to launch 20 products in Indonesia, the Philippines, and all the countries across the Asia region.

The #1 goal is to equip our students with skills that will be in demand in the Asian market for at least 30 years.

We dream big. We go global.

Refocus is all about enthusiasm combined with unprecedented professionalism. We highly appreciate experts from various spheres who aren’t afraid to help the world evolve.

We have one principle only — we love what we do. Join us and you’ll become a part of the multicultural family where your decisions matter at a global scale.

Do you have a fire in your heart as strong as ours is?

Is the answer is YES you should apply for our position.

What you will do:

• Communicate with our customers in Instagram and Facebook and actively engage them in registration on the online platform;
• Work out learning feedback and comments;
• Troubleshooting;
• Be responsible for generating and updating scripts;
• Collect feedback from students, analyze and communicate it to the product team;
• Build all necessary processes and guidelines together with community team

What we expect from you:

• You love communications with people;
• You enjoy helping people and provide best service to them;
• 2+ year of experience of working as community/customer success/customer support manager;
• Experience of building customer communities on Facebook/Instagram;
• You know how to measure your work in terms of metrics;
• English B2 and above.

What we offer:

• 100 % remote job;
• Competitive salary;
• Opportunities for quick career growth (to Community Team Lead);
• Free access to all Refocus educational programs.